Frequently asked questions

All memberships include access to our HIPAA-compliant platform, telehealth consultations with licensed providers, lab panel reviews for completed CULTR or uploaded labs, secure messaging with your care team, and educational resources. Higher tiers unlock more frequent consultations, priority messaging, and access to advanced features like personalized protocols and the Protocol Engine.

Yes, memberships begin with an initial 2-month clinical protocol. After that, your membership renews month-to-month unless canceled before your next renewal date. You can cancel through your member portal with no cancellation fees, and your access continues until the end of your current billing period.

Absolutely. Contact CULTR billing support to upgrade or downgrade your tier. NetValve plan changes are managed by the care team and apply according to your current billing cycle.

CULTR is for adults looking to optimize their health through longevity science, metabolic health, and personalized protocols. We specialize in preventive care and optimization—not acute illnesses or primary care conditions. Our members typically want more comprehensive testing and personalized guidance than traditional healthcare provides.

Our providers adhere to strict medical guidelines and only prescribe when clinically appropriate. If you are not a candidate for a specific treatment (e.g., GLP-1s, TRT) due to safety reasons or contraindications, we will discuss alternative options. If no services can be rendered, we offer a full refund of your initial consultation fee.

Yes, when clinically indicated. Our licensed providers can prescribe medications including GLP-1 receptor agonists, hormone therapy, peptides, and other longevity-focused treatments. All prescriptions are sent to licensed compounding pharmacies or your preferred retail pharmacy.

Visits are conducted via secure, HIPAA-compliant video calls. You can join from your phone, tablet, or computer. Most appointments are available within 24-48 hours of booking. Your provider will review your health history, discuss your goals, and create a personalized protocol.

CULTR Health telehealth services are currently available only to patients physically located in Florida at the time of consultation. We do not offer telehealth consultations or clinical services outside Florida at this time. Medication orders are available only for eligible Florida patients after a provider evaluation and valid prescription.

Your provider reviews your lab results, health history, and goals to recommend research-backed protocols tailored to you. Each recommendation includes dosing guidelines, cycling recommendations, and safety considerations. Your provider adjusts protocols over time based on your progress and follow-up labs.

The Protocol Engine analyzes your biomarkers, health history, and goals to generate personalized protocol recommendations. It considers interactions between different treatments, optimal timing, and your unique biology to suggest the most effective approach. Your provider reviews and approves all recommendations.

Our free peptide calculator at cultrhealth.com/tools/dosing-calculator converts vial strength and bacteriostatic water volume into the exact dose volume to draw on a U-100 insulin syringe. It supports 30+ peptides including BPC-157, Semaglutide, Tirzepatide, TB-500, and GHK-Cu, with a visual syringe meter that matches the line on the barrel in your hand.

When you select the at-home lab kit, we test 29 critical biomarkers (upgradeable up to 60+) through the SiPhox EasyDraw Core Program — including heart health (ApoB, Lp(a), full lipid panel), metabolic health (HbA1c, C-Peptide, cortisol), hormonal balance (testosterone, estradiol, DHEA-S, thyroid), inflammation (hs-CRP), and nutritional status (Vitamin D, ferritin). Additional panels are available as upgrades. Lab interpretation is included for completed CULTR or uploaded lab results.

All medications are sourced from licensed US pharmacies, including 503A and 503B compounding pharmacies for specialized formulations. We only work with pharmacies that meet our quality standards and comply with all FDA regulations.

Response times vary by membership tier. Core members receive standard response times (24-48 hours). Higher tiers have priority access with faster response times. Concierge members have 24/7 messaging access with expedited responses.

We provide detailed education on managing common side effects for all treatments. For mild issues, message your care team through the portal. For moderate concerns, schedule a follow-up consultation. For severe reactions or emergencies, seek immediate medical attention by calling 911 or visiting your nearest emergency room.

Absolutely. Our platform is fully HIPAA-compliant with end-to-end encryption. We never sell your data to third parties. Your health information is protected by the same standards used by major healthcare systems.

You can reach our team through the messaging feature in your member portal, or email our support team. For billing questions, contact our support team directly.