What happens after your order.

CULTR Health coordinates membership access, independent licensed-provider care, lab testing, and pharmacy fulfillment. Membership benefits depend on the selected plan. A membership does not guarantee a prescription or any particular treatment.

Telehealth consultations are available to adults physically located in Florida at the time of consultation. Medication shipment requires clinical eligibility, a provider evaluation, and a valid prescription, and is limited to eligible Florida patients.

Medications are dispensed and shipped by the pharmacy after provider approval. At-home lab kits are fulfilled by our laboratory partners. Supplements are separate purchases unless expressly included in your selected order.

We ship within Florida. Shipping is $20 USD for orders requiring shipping and is itemized at checkout, along with any applicable taxes. All prices are in U.S. dollars (USD).

For memberships that include at-home blood testing, the expected timeline is:

1. At-home blood test: receive your kit 3–4 days after signing up.
2. Lab results: receive results 2–4 days after mailing your sample back.
3. Provider visit: see a provider 2–3 days after receiving results.
4. Medication: if prescribed, receive your medication 5–7 days after your provider visit.

These are estimates, not guaranteed delivery dates. Clinical review, appointment availability, prescription processing, product availability, and carrier transit can affect timing. Medication requires provider approval and a valid prescription.

If a shipment is delayed, missing, incorrect, or damaged, contact support with your order reference and a description of the issue. Use the secure member portal for medical information. Do not send payment-card details by email.

Monthly memberships require payment in full for the first 60 days, then renew every 30 days at the rate shown at checkout until canceled. Where annual billing is offered, the annual membership is paid in full for 365 days and renews every 365 days until canceled. Review your selected billing period and recurring amount before authorizing payment.

Request cancellation through CULTR billing support in the member portal or at support@cultrhealth.com before your next renewal. Cancellation stops future renewals and takes effect at the end of the period already paid for. There is no cancellation fee. Cancellation does not automatically entitle you to a refund; membership refund requests are reviewed case by case.

Canceling membership does not automatically cancel a separately placed product order. Contact support about that order; its fulfillment status determines whether it can still be stopped.

We do not accept returns of prescription medications. Contact support about an incorrect, damaged, or missing order so the issue can be reviewed. Do not send medication back to a pharmacy or office.

If a lab sample fails, we arrange a replacement kit as described in our Terms of Service. Contact support for help with a kit or supplement order before sending any item back.

Only memberships are eligible for refunds under this policy. Membership refund requests are reviewed case by case and approved when deemed appropriate, based on the circumstances and services already provided. Refunds are not automatic. If CULTR terminates your membership without cause, we refund the prepaid, unused membership period, as described in our Terms of Service.

Request a membership refund through billing support or the member portal with your order reference and reason. A submitted request is not an approved or completed refund.

Support can confirm the status and expected processing time for an approved refund. The time for a credit to appear also depends on your payment provider and card issuer.

Email support@cultrhealth.com or call (352) 234-3280. Members can also contact billing support through the secure portal.

Read the Terms of Service and Privacy Policy before purchasing or submitting information.