The agreement, without the fog.

CULTR Health operates a technology platform that connects members with independent, licensed healthcare providers, and that coordinates lab testing and pharmacy fulfillment. CULTR Health is not a medical practice, a pharmacy, or an insurer, and it does not practice medicine. Clinical judgment — including whether to prescribe anything at all — belongs solely to the treating provider. No provider-patient relationship is created between you and CULTR Health itself.

You must be at least 18 years old to use the Services. Service Availability: CULTR Health telehealth services are currently available only to patients physically located in Florida at the time of consultation. CULTR Health does not offer telehealth consultations or clinical services to patients outside Florida at this time. Medication shipment is available only to eligible Florida patients after a provider evaluation and valid prescription.

Individual therapies carry additional clinical eligibility requirements determined by your provider. Purchasing a membership does not entitle you to any particular prescription, and a provider may decline to prescribe a therapy you have requested.

The website is provided for your personal, non-commercial use. You agree not to:

• Provide false, inaccurate, or another person’s information, including in intake forms
• Create an account for anyone other than yourself, or share your account credentials
• Scrape, crawl, harvest, or bulk-download any part of the Services, or use automated systems to access them without our written permission
• Probe, scan, or test the vulnerability of the Services, or circumvent any authentication, rate limit, or security control
• Interfere with or disrupt the Services, or impose an unreasonable load on our infrastructure
• Reverse engineer, decompile, or attempt to derive the source code of any part of the Services
• Upload malware, or content that is unlawful, defamatory, or infringing
• Resell, redistribute, or commercially exploit the Services or any content within them
• Use the Services to obtain medications for anyone other than yourself, or to divert, resell, or transfer prescribed medication

We may suspend or terminate access for any violation of this section, and may report unlawful conduct to the appropriate authorities.

You are responsible for maintaining the confidentiality of your account and for all activity that occurs under it. Access is granted through emailed sign-in links; treat those links as credentials and do not forward them. Sessions on pages that display health information time out automatically after 30 minutes of inactivity. Notify us promptly at support@cultrhealth.com if you believe your account has been accessed without your authorization.

Membership fees cover access to the platform, care coordination, and the consultations and benefits specified in your plan. Medications, lab kits, shipping, and certain specialized services are billed separately or in addition, as itemized at checkout.

• First 60 days. Monthly memberships require payment in full for your first 60 days. Your first purchase covers those first 60 days at the package rate shown at checkout, plus any separately itemized one-time services.
• Automatic renewal. After the first 60 days, your monthly membership renews automatically every 30 days at the package rate shown at checkout, using your payment method on file, until you cancel.
• Annual billing. Where offered, annual membership is paid in full for 365 days and automatically renews every 365 days at the annual rate shown at checkout until canceled.
• Cancellation. You may request cancellation before your next renewal through CULTR billing support in the member portal or by contacting support. Cancellation stops future renewals and takes effect at the end of the period already paid for. Cancellation does not automatically entitle you to a refund. Membership refund requests are reviewed case by case and approved when deemed appropriate.
• Price changes. We will give you at least 30 days’ notice before any change to your recurring rate takes effect, and you may cancel before it does.
• Failed payments. If a renewal payment fails, we may retry it and may suspend access until it clears.
• Taxes. Prices exclude any applicable sales or use tax, which is added where required.

All prices are in U.S. dollars (USD). We accept Visa, Mastercard, American Express, and Discover through our payment provider. Shipping is $20 USD for orders requiring shipping, within Florida. We do not accept returns of prescription medications. Only memberships are eligible for refunds under our policy. Contact support about an incorrect, damaged, or missing order.

See our Shipping, Returns & Refunds Policy for order support, cancellation, and fulfillment details.

All prescriptions require an evaluation by a licensed provider. Medications may be compounded by a licensed 503A compounding pharmacy. Compounded drugs are not FDA-approved, and some therapies are prescribed off-label. Before purchasing, you must read and accept the Peptide & Compounded Therapy Waiver, which describes those risks in detail and forms part of these Terms.

At-home lab kits are fulfilled and analyzed by our third-party laboratory partner. Results are made available to you and to your provider. Lab results are one input to clinical decision-making and are not a diagnosis. Collection errors, shipping delays, and sample rejection can occur; where a sample fails, we will arrange a replacement kit.

By creating an account you agree to receive transactional messages about your care and billing by email. Marketing email requires separate opt-in and includes an unsubscribe link.

CULTR Health texts are optional and require the applicable separate opt-in. A phone number or purchase alone does not enroll you in marketing. Consent is not a condition of purchase, membership or care. Message and data rates may apply.

If you opt in during checkout, purchase-confirmation texts are sent once per completed membership purchase. Separately selected account and care texts provide neutral notifications about paperwork, verified appointments, billing and support; their frequency varies. View details in your secure account.

Optional guidance and news require separate message choices. Across these optional emails and texts, we send no more than one message per day and six per seven days, including at most two texts at least 72 hours apart.

Saved-cart reminders require their own consent and cover eligible nonprescription carts. You may choose email, text or both: up to five reminders per selected channel at approximately 15 minutes, 3 hours, 12 hours, 24 hours and 72 hours after meaningful cart inactivity. The limit is five per selected channel in any seven days. Other optional messages pause during this sequence. Purchase, opt-out or eligibility changes stop further recovery messages.

Optional texts are scheduled between 9 a.m. and 8 p.m. in your selected time zone. Quiet hours and other sending limits may delay or skip a reminder. Timing and delivery are not guaranteed; carriers are not liable for delayed or undelivered messages.

Reply STOP to stop texts, HELP for assistance, or contact support@cultrhealth.com. START removes the carrier-level text block but does not restore revoked CULTR message choices: sign in and save your choices again. Manage separate programs at Your message choices. Texts exclude clinical details, diagnoses, lab results and prescriptions. Our Privacy Policy explains how we protect contact information and SMS consent.

The Services, and all content in them — including the CULTR and CULTR Health marks, protocols, library and educational content, software, and design — are owned by CULTR Health or its licensors and are protected by intellectual property law. We grant you a limited, revocable, non-transferable licence to access and use them for your own personal healthcare. Member library and protocol content is licensed for your personal use only and may not be redistributed, published, or used to train any machine-learning model.

Anything you submit — intake responses, messages, uploaded documents — remains yours. You grant us the licence necessary to operate the Services and deliver your care. Health information is handled under our Privacy Policy, which controls over this section for any conflict about health data.

The Services rely on third parties for scheduling, records, payments, lab work, pharmacy fulfillment, shipping, and communications. Their handling of your information is governed by our agreements with them and their own terms. Links to external sites are provided for convenience and are not an endorsement; we are not responsible for their content or practices.

Content on the website is for general educational purposes and is not medical advice. It is not a substitute for evaluation by a qualified provider. Never disregard professional medical advice, or delay seeking it, because of something you read here. If you are experiencing a medical emergency, call 911 immediately. The Services are not intended for urgent or emergency care. See the full Medical Disclaimer.

We do not promise any specific health outcome. Individual results vary with genetics, lifestyle, adherence, and underlying conditions. Testimonials reflect individual experiences and are not typical or guaranteed outcomes.

Except where the law does not allow it, the Services are provided “as is” and “as available,” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, timely, secure, or error-free. This section does not disclaim the professional duty of care owed to you by a treating provider.

To the maximum extent permitted by law, CULTR Health and its officers, employees, and contractors will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or data, arising out of your use of the Services. Our total aggregate liability for any claim relating to the Services will not exceed the greater of the amount you paid us in the twelve months before the claim arose, or one hundred dollars ($100).

Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for gross negligence, willful misconduct, fraud, or personal injury caused by professional malpractice. Some jurisdictions do not allow certain exclusions, so parts of this section may not apply to you.

You agree to indemnify and hold harmless CULTR Health from claims and costs arising out of your misuse of the Services, your violation of these Terms or applicable law, or your provision of inaccurate health information.

You may stop using the Services at any time and cancel as described above. We may suspend or terminate access if you breach these Terms, if we are required to by law, if continuing would be clinically unsafe, or if we discontinue the Services. Where we terminate without cause, we will refund any prepaid, unused membership period. Your medical records remain available to you after termination, as described in the Privacy Policy.

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules.

Informal resolution first. Before starting a formal proceeding, contact legal@cultrhealth.com and give us 30 days to resolve the dispute.

Arbitration. If we cannot resolve it informally, any dispute arising out of these Terms or the Services will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, seated in Florida. Judgment on the award may be entered in any court of competent jurisdiction.

Class action waiver. Disputes will be brought only in your individual capacity, and not as a plaintiff or class member in any class or representative proceeding.

Exceptions. Either party may bring an individual claim in small-claims court, and either may seek injunctive relief for intellectual property misuse. Claims of professional malpractice against a treating provider are not covered by this section and remain subject to Florida’s medical-malpractice procedures. You may opt out of arbitration by emailing legal@cultrhealth.com within 30 days of first accepting these Terms; opting out does not affect any other part of them.

We may update these Terms. Material changes will be notified by email or through the platform at least 30 days before they take effect, and the “last updated” date will change. Continued use after that date constitutes acceptance. Where a change materially reduces your rights, you may cancel before it takes effect.

If any provision of these Terms is held unenforceable, the rest remain in effect. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms; we may assign them in connection with a merger or sale of assets. These Terms, together with the Privacy Policy, Medical Disclaimer, Peptide & Compounded Therapy Waiver, and the informed consent you accept at checkout, are the entire agreement between us.

Questions about these Terms: legal@cultrhealth.com. Account and billing support: support@cultrhealth.com.